Effective Date: 01/01/2025
1. Introduction
At Sabico Food Corp., we value customer satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, we offer a return and exchange policy to ensure a smooth shopping experience. Please review the following terms and conditions carefully.
2. Eligibility for Returns and Exchanges
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Items must be returned within 7 days of delivery.
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Products must be unused, unopened, and in their original packaging.
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Perishable food items are non-returnable unless damaged or defective upon arrival.
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Proof of purchase is required for all returns and exchanges.
3. Non-Returnable and Non-Exchangeable Items
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Perishable food products (unless defective or incorrect).
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Items marked as final sale.
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Customized or personalized products.
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Opened or used products (unless defective).
4. How to Initiate a Return or Exchange
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Contact our customer support team at [email protected] or call us at +1 (657) 600-8900 to request a return authorization.
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Provide your order number, reason for return, and any relevant photos if applicable.
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Once approved, securely package the item(s) and send them to the address provided by our support team.
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Keep your tracking information for reference.
5. Refund Process
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Refunds will be issued to the original payment method within 30 business days after receiving and inspecting the returned item(s).
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Shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or defective item sent).
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If applicable, restocking fees may apply.
6. Exchange Process
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If you received a defective or incorrect item, we will replace it at no additional cost.
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Exchanges are subject to product availability.
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If an exchange is not possible, a refund or store credit will be offered.
7. Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 3 days of delivery. Provide clear photos of the damage or defect, and we will work with you to resolve the issue promptly.
8. Shipping Costs for Returns and Exchanges
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping service for your return.
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If the return is due to our error, we will provide a prepaid return shipping label.
9. Changes to This Policy
Sabico Food Corp. reserves the right to modify this Return and Exchange Policy at any time. Any changes will be updated on our website with a revised “Effective Date.”
10. Contact Us
For any questions or concerns regarding returns and exchanges, please contact us at:
Sabico Food Corp.
10851 Capital Ave, Garden Grove, CA 92843
[email protected]
+1 (657) 600-8900
